Aria brings a wealth of knowledge to the contact center environment, and offers services to improve your Salesforce platform. Our Sales Cloud and Service Cloud offerings enable you to use these applications in ways that only you can identify, based on how your agents work in the real world:
- The Sales Cloud service enables sales agents to be more efficient, by building and customizing a console for your company’s specific needs.
- The Service Cloud service enables contact center agents to solve customer problems quickly, offer multiple channels for communication, and personalize customer care.
We use a unique methodology that takes the best of waterfall and agile approaches to ensure each project brings you exactly the functionality you need. It that allows Aria Solutions to consistently execute projects on time and under budget.
Most contact center solution providers use one of two common methods: the waterfall approach, which involves gathering requirements, building, testing, and deploying; or the agile approach, which is similar, but includes frequent opportunities for client feedback. Each of these approaches has advantages and disadvantages, but Aria’s methodology combines the two for optimal service delivery:
|Project Segments||All||All||Waterfall approach to gather requirements, then agile during development phase|
|Timeframe for Large Projects||7-8 months||3-4 months||5 months|
|Knowledge Retention||Knowledge can be lost after several months, and participants experience project fatigue.||Knowledge is easily retained over a shorter timeframe. There is no project fatigue, but often no defined project end.||Knowledge is easily retained over a shorter timeframe. There is no project fatigue, and the team maintains budget and scope control.|
|Requirement Consistency||Requirements may change by the time the project is completed.||Requirements rarely change within a short two-week sprint, but can grow out of control if unchecked.||Requirements and scope remain consistent, and agile sprints allow for feedback modifications within the project.|
|Client Feedback||At project start||Every 2 weeks (no defined end of project)||At project start and every sprint|