Salesforce Service Cloud enables contact center agents to solve customer problems quickly, offer multiple channels for communication, and personalize customer care. Yet, not all contact centers are alike, and each company has its own requirements for what agent efficiency looks like.
Aria brings 20 years of contact center experience to help clients customize their Service Cloud platform.
Possible improvements include:
- Bring more information into one screen so agents have the most data possible at their fingertips
- Serve customer data to the company sales team so they can more easily reach out to offer additional products or services
- Create a single application to consolidate multiple programs
- Tweak the console for maximum agent efficiency and speed
Each customer contact with your company represents an opportunity to strengthen a relationship. If you take customer loyalty seriously, agent efficiency isn’t just a luxury. It’s a necessity.