Aria’s Salesforce solutions enable companies to extend the functionality of Salesforce in ways that make sense for their specific situation.

Solution Packages

  • Service Cloud Console
    Service Cloud Console benefits companies by ensuring agents have essential information that customers assume they should have, and agents need to have to help customers effectively.
  • Omni Package
    Omni Package enables customers to communicate with agents in ways they’re most comfortable with.
  • Omni Optimization for WFM
    Omni Optimization for Workforce Management takes it further, enabling contact center managers to ensure agents are consistently available to meet customer demands.