Today’s technology and best practices allow many companies to offer superior post-sale service. That’s good for them and their customers, but — as the competition — it may not be good for you. To stand out you must think about what other providers may not be offering.
Fortunately, if you’re using Salesforce, you’re already partway there.
- Salesforce is already the industry leader in supporting your sales team and ensuring sales processes are management mapped and reported
- This same information is critical to the service experience and can be used during the post-sale period to give customers a seamless and effortless service experience
Aria Solutions’ Service Cloud Console makes this level of service possible by creating a bridge from the information you already have on the sales side to the deployment you need on the service side. Our implementation team will install a pre-designed console that makes it easy for you to configure and utilize data elements. Our 20 years of experience in designing contact center solutions has given us the knowledge to help you customize the console to your specific needs, and gain a competitive edge.